Return Policy – Little Lifestyle
Thank you for shopping at Little Lifestyle. We want you to love every item you bring into your home. However, we understand that sometimes a product may not be the perfect fit for your space, or you may change your mind. This Return Policy explains your options, responsibilities, and the steps to follow when requesting a return.
Please read this policy carefully before initiating a return. By making a purchase on littlelifestyleshop.com, you agree to the terms outlined below.
1. Change of Mind Returns
If you are not completely satisfied with your purchase for any reason – whether the color looks different in your lighting, the size does not work as expected, or you simply changed your mind – you may request a return under our Change of Mind policy.
Eligibility period: You must initiate your return request within a reasonable number of days after receiving your order. The exact window will be shown on your order confirmation or our website. Requests submitted after this period may not be accepted.
Condition requirements: Returned items must be unused, unwashed, unassembled, and in the same condition that you received them. All original packaging, tags, inserts, and protective materials must be intact and included. Items that show signs of use, assembly, wear, or damage caused by the customer will not be eligible for a refund.
Non-returnable items (Change of Mind): Certain categories cannot be returned for change of mind, including but not limited to:
- Items marked as “Final Sale” or “Non-Returnable”
- Custom, personalized, or made-to-order pieces
- Perishable goods or items with a limited shelf life
- Gift cards or digital products
- Items that have been assembled, altered, or installed
If you are unsure whether your item is returnable, please check the product page before purchasing or review your order confirmation.
2. Damaged, Defective, or Incorrect Items
We take great pride in the quality of every product sold on littlelifestyleshop.com. Each order is carefully inspected and packed before dispatch. However, on rare occasions, an item may arrive damaged, defective, or different from what you ordered.
If you receive a product that is:
- Damaged (broken, cracked, chipped, or otherwise harmed during transit)
- Defective (manufacturing flaw such as discoloration, uneven surface, or structural weakness)
- Incorrect (wrong item, wrong size, wrong color, or missing pieces)
you are covered under our Damaged/Incorrect Item policy. This is separate from Change of Mind returns and offers more favorable terms.
Time limit for reporting: You must notify us within a reasonable number of days after delivery. We encourage you to inspect your order as soon as it arrives, as delays in reporting may affect our ability to assist you.
What we need from you: To process your claim, please contact us through our website and provide:
- Your order number
- A clear, well-lit photo or video showing the damage, defect, or incorrect item
- A photo of the outer packaging (if damage appears to be transit-related)
Once we review your submission, we will determine the appropriate resolution. Depending on the situation and product availability, options may include a replacement, a partial refund, or a full refund.
Please do not discard the original packaging or the damaged item until we have concluded our review – we may need additional images or request that you keep the item for a period of time.
3. How to Initiate a Return
To begin a return, please follow these steps:
- Visit littlelifestyleshop.com and log into your account (or locate your order using your order number and email address).
- Go to your Order History and select the order containing the item you wish to return.
- Click “Request Return” and follow the on-screen instructions. Select the reason for your return and provide any additional details or photos.
- Wait for our return authorization. You will receive an email confirming whether your return request has been approved and whether any further action is needed from you.
Do not send any item back to us before receiving return authorization. Unauthorized returns may not be processed and could be refused or discarded.
Once your return is approved, you will receive instructions on how and where to send your package. Please follow those instructions carefully.
4. Return Shipping
The customer is responsible for all return shipping costs related to Change of Mind returns. This includes postage, packaging materials, and any insurance you choose to purchase. We recommend using a trackable shipping method and keeping your receipt, as we cannot be responsible for returns lost or damaged in transit back to us.
For Damaged, Defective, or Incorrect items, return shipping costs are handled differently. In most cases, we will provide you with a return label or reimburse reasonable return postage costs after the return is confirmed. Specific instructions will be provided during the return authorization process.
Original shipping charges paid at the time of purchase are generally non-refundable, even if the entire order is returned. The only exception is when the return is due to our error (wrong item sent) or a verified defect.
5. Refunds
Once your returned item is received and inspected, we will send you an email notification about the approval or rejection of your refund.
Approved refunds: If your return is approved, a refund will be processed automatically to your original payment method. Please note that depending on your bank or credit card issuer, it may take several business days for the refund to appear on your statement.
Partial refunds: In some cases, partial refunds may be granted. Examples include:
- Items that are not returned in original condition (missing packaging, minor use, etc.)
- Items returned after the eligibility window
- Multiple items from the same order where only some qualify for a full refund
Non-refundable charges: Original shipping fees, gift wrap fees, and any third-party fees are generally not refundable unless the return is due to our error.
6. Exchanges
If you wish to exchange an item (for example, a different color or size), the fastest and most reliable method is to return your original item for a refund and place a new order for the desired item. This ensures you secure the new item before it goes out of stock.
Direct exchanges may be offered on a case-by-case basis depending on product availability. Please contact us through our website to inquire.
7. Final Sale Items
Products marked “Final Sale” or “Non-Returnable” at the time of purchase cannot be returned or exchanged for any reason, including change of mind. This includes clearance items, limited-edition pieces, and certain seasonal collections. Please read product descriptions carefully before purchasing.
8. International Returns
For customers outside our domestic shipping region, return policies still apply, but additional considerations exist. International return shipping costs are generally higher, and customs fees may apply. Little Lifestyle is not responsible for any import duties, taxes, or customs charges incurred on returned international packages. These fees are deducted from any refund if prepaid by us, or billed separately to the customer.
9. Unclaimed or Refused Packages
If you refuse delivery of a package or fail to pick it up from a carrier location or customs office, the package will be returned to us. In such cases, we will treat the return as a Change of Mind return. Original shipping charges will not be refunded, and you will be responsible for any return shipping fees imposed by the carrier. Refunds, if any, will be issued only after the returned package is received and inspected.
10. Policy Updates
Little Lifestyle reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on littlelifestyleshop.com. The policy in effect at the time of your purchase will govern your return request.
11. Questions About Returns
If you have any questions about whether an item is returnable, how to package your return, or the status of an existing return request, please use the contact form on our website. We are here to help and will respond as quickly as possible.
Thank you again for choosing Little Lifestyle. Your trust and satisfaction mean everything to us, and we are committed to making things right when they are not perfect.